Assistant Director of Self-Direction

• Provide training and supervision to FI Coordinators and support staff
• Monitor regulatory compliance of the program
• Monitor customer feedback and work to resolve any complaints and concerns
• Stay abreast of trends and practices in the field
• Act as a leadership liaison for oversight agencies and partners in the community
• Maintain and create program procedures, workflows, and protocols that support successful outcomes
• Assist leadership in oversight of financial outcomes of the program
• Resolving eligibility challenges including monitoring the CHOICES system
• Conducts Broker Intake meetings and initiate broker hiring process
• Conducts New Member Intake meetings and enter all new participants in the eVero system
• Caseload management and admin tool box functions
• Conducts member trainings as needed
• Commute to on-site location (NYFAC) as needed and requested for meetings, trainings, audits, etc.
• Meets and corresponds with members and advocates on an as needed basis to address concerns
• Implements and educates staff on OPWDD ADMs and guidance updates 

• Maintain successful working relationships with support programs including Human Resources, Quality Assurance, Finance, and IT
• Assignments may be determined at a future date

• Excellent communication skills and the ability to multi- task
• Strong organization skills with accurate attention to detail
• Able to adapt and work in a fast-paced environment
• Able to effectively utilize a variety of electronic systems such as Microsoft Outlook, MS Excel, MS Word and time and attendance systems

• Bachelor’s degree, or 
• Associate’s degree with two years of experience
• Three years of experience in a supervisory role
• Experience supervising self-directed programs  

• Must be capable to sit or stand in front of a computer for long-periods of time

Access Network is an EEO employer-EEO, AAE, M/F/D/V