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Program Outreach Coordinator

Location: Middletown, NY, United States
Date Posted: Jun 18, 2024

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Hours: Mon-Fri - 8:30 am - 5pm
Location: Middletown NY
Rate of Pay: $22.00 per hour
The Program Outreach Coordinator will be primarily responsible for educating community members about the program and linking eligible participants to the service. The Program Outreach Coordinator will be the initial point of contact for participants/members in the CDPA program. This person will also maintain communication with Personal Assistants who participants have hired and will address daily inquiries. The Coordinator is responsible for supervising the Program Associate who handles the day-to-day program functions. The Program Outreach Coordinator will conduct intakes for new participants and assist the participants in hiring the staff that they choose. The Consumer-directed personal assistance program is a Medicaid service that provides services to chronically ill or physically disabled individuals who have a medical need for help with activities of daily living (ADLs) or skilled nursing services. The program is designed to allow those with a medical need to recruit, select, and hire the staff they choose to provide them with in-home help with things like food shopping and meal prep, personal care tasks and managing medication and other health areas. The Program Outreach Coordinator is the liaison between Access, program members, insurance plans, county Medicaid, and Personal Assistants. The Program Outreach Coordinator will be primarily responsible from educating community members about the program and linking eligible participants to the service.
  • Supervise Program staff
  • Attend recruitment events as a representative of the program
  • Assist people with navigating through the enrollment process
  • Reach increased numbers of people who can benefit from the CDPAS program
  • Conduct screenings and intakes and assist members to have their Personal Assistant (PA) hired
  • Process timesheets for PAs in order for them to be paid timely
  • Provide guidance to members on the rules of the program
  • Work with health plans to monitor Medicaid coverage and authorization for services of the member
  • Approve daily time clock punches through the agency’s electronic health record, eVero 
  • Obtain Annual health assessments and TB screenings of PAs
  • Monitor the member’s ability to continue to self-direct their services
  • Assist in resolving program grievances
  • Work closely with other Access departments including but not limited to: Finance and Human Resources
  • Ensure proper management of file maintenance and record retention protocols 
  • Assignments may be determined at a future date
The ideal candidate should be a self-starter with a proactive attitude who can anticipate the needs of the department and have a professional, friendly and enthusiastic attitude. Must have a strong customer service focus, excellent communication, computer (including MS Access), and clerical skills. Individual should be able to multi-task with excellent time management skills allowing the focus on results and the needs of our customers.
  • HS Diploma or equivalency degree 
  • Fluency in Spanish and English required 
 TYPE OF TRAVEL: Rarely / As Needed
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