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QA Specialist

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Location: Middletown, NY, United States
Date Posted: Feb 26, 2024

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Location: Middletown, NY
Other location includes Mt. Vernon, NY
Pay Rate: $17.80 per hour
Work Type: Hybrid Schedule, Full Time Monday-Friday 8:00AM-4:30PM
Travel: Required travel to affiliate agencies at least 1x per month w/ mileage reimbursement
Reports to: Quality Assurance Assistant Director    

Quality Specialist – OCFS/DOH/OPWDD

Position Summary:

Part of the Quality Team which is responsible for: Incident Management, Internal Regulatory Audits, and Quality Improvement Activities/audits. This is a dynamic and progressive team that is part of an overall Integrated Quality Model.

Duties & Responsibilities:

  • Completes daily QA/QC, Quality Improvement, Regulatory, Safety and Compliance activities that support our OCFS, DOH, and OPWDD programs and services.
  • Conducts chart audits, electronically and paper, and ensures follow through to close audit.
  • Collaborates with Quality Lead on QA Monthly Reports and Annual Program Review meetings.
  • Conducts incident investigations in alignment with OCFS, DOH, OPWDD and/or NYS Justice Center requirements.
  • Conducts compliance investigations in alignment with all state and federal rules and regulations.
  • Establishes and maintains effective communication and relationships with assigned programs/services.
  • Assists with Incident Review Committee and Compliance and Audit Committee meeting preparation and facilitation.
  • Facilitates initial and annual trainings as needed or requested by assigned programs/services.
  • Serve on agency-wide committees for improving safety, security and emergency management, as assigned.
  • Attend and participate in internal and external meetings related to quality, regulatory and compliance, as needed.
  • Performs other quality duties as assigned.


  • Skilled in Microsoft Office products (Word, Excel, PowerPoint).
  • Excellent verbal, written communication and organization skills.
  • Self-motivated and pro-active.
  • Working knowledge, or ability to learn, applicable local, state and federal regulations and guidelines (including but not limited to: OCFS, DOH, OPWDD , NYS Justice Center).

Required Education/Experience:   

  • Associate’s Degree, preferably in a Human Service field, with at least 1 year experience working in the IDD, Child Welfare and/or Dept. of Health field;


  • At least 5 years’ experience working within the IDD, Child Welfare and/or Dept. of Health field.
  • Experience with OCFS/DOH/OPWDD and/or NYS Justice Center incident investigation requirements preferred.


Access: Supports For Living is an EEO employer-EEO, AAE, M/F/D/V


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