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Customer Service Specialist

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Location: Middletown, NY, United States
Date Posted: Feb 23, 2024

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Description

Location: Middletown, NY
Hours: 9:15am - 6:30pm  Mon. - Thu.    /   1:00 pm - 6:00pm Fri. - Late evenings as needed. 
Rate of Pay: $15.00 p/hr 

OVERVIEW OF PRIMARY RESPONSIBILITES
In this role you will:
-Be customer focused, able to multi-task in a high volume community counseling center
-Registering new clients for services, verifying insurance information, collecting co-pays, and scheduling appointments                                                                                                
 -Answering phones, directing calls and taking messages
-Scanning to electronic healthcare record, copying, filing, and archiving charts
- Submitting emails 
-Perform other duties as assigned 
  
Qualifications:
The ideal candidate will:
-Have a minimum 1 year in a clerical support role
-Have computer skills (Microsoft Word,Excel,Outlook) and experience working with electronic health records. 
-Possess excellent communication, customer service, and organizational skills
-Bilingual English and Spanish speaking a plus 

PRIMARY FUNCTIONS:
•    Answering Calls
•    Emailing
•    Faxing
•    Co-Pay collection
•    Mail Processing
•    Appointment Scheduling
•    Registration of new clients 
 
ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:
•    Assignments may be determined at a future date 
 
QUALIFICATIONS AND ATTRIBUTES
The ideal candidate will:
Have a minimum 1 year in a clerical support role
Have computer skills and experience working with electronic health records
Possess excellent communication, customer service, and organizational skills
Bilingual English and Spanish speaking a plus 
 
EDUCATION AND EXPERIENCE:
•    High School Diploma or GED 
 
PHYSICAL CHARACTERISTICS:
•    Must be capable to sit or stand in front of a computer for long-periods of time
•    Able to work in open space floor plan
•    Must be capable to move throughout work day and follow people served throughout community
•    Work alongside co-workers within 3 feet
•    Must be able to move in tight spaces
•    Occasional lifting of > _25+ pounds 

Access: Supports For Living is an EEO employer-EEO, AAE, M/F/D/V 

IND2022 

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